Using Konga Food - FAQs

 

 

You can order either on the website, using our social media channels or by using the Konga Food app, available on iOS and Android. Simply add your address to find all the great restaurants delivering in your area, choose your food and place your order. Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a Konga Food rider will pick it up and bring it to you.  You can also order up to 24 hours in advance with scheduled delivery. 

We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighborhood shawarma outlet to well-regarded national quick service restaurant chain.

We deliver every day from 9 a.m in the morning until 8 p.m at night, and different restaurants will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.

Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare and package. Once it’s ready, a Konga Food rider will pick up your order and bring it to your delivery address.

Currently, we take cash, bank transfers including using your KongaPay wallet, and card payments. This is to let us provide you with the best possible and seamless experience. This also gives options to our customers and creates a safer working environment for riders too.

The minimum order amount can vary depending on which restaurant you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.

If you have a voucher code, you can redeem this in the app or on the website. If you’re using the app, go to your account and add the code into the ‘Enter a Promo Code’ field. On the website, click ‘Add a Code’ on the checkout page.

We encourage restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. 

Yes! You can schedule orders for up to one day in advance and choose any delivery day and time from 9am onwards.

Yes. You can use Konga Food’s Pickup option to collect orders from participating restaurants nearby. Use the app to find out which restaurants offer Pickup in your area. 

As long as the restaurant has not yet started preparing your order, you're able to cancel your order. If the restaurant has already started preparing your order and you want to cancel, please get in touch with us, you can do this in help within the app or website.

Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible. If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us at support@kongafood.com and we’ll pass on your feedback to the restaurant.